The Bangko Sentral ng Pilipinas (BSP) is keeping a close eye on CIMB Bank Philippines after a spate of unauthorized fund transfers rattled some of the lender’s customers late Friday.
BSP issued a statement on Sunday, April 27, following customer reports on social media platforms, including X, where users claimed losses ranging from ₱50,000 to ₱500,000 last April 25.
The central bank said it is “closely coordinating” with CIMB to ensure the full resolution of the issue.
CIMB, for its part, said it is aware of an issue currently affecting a few customers regarding unauthorized fund transfers.
“The Bank is actively conducting a thorough investigation and is committed to ensuring a swift and thorough resolution of the unsolicited withdrawals.”
CIMB apologized for the disruption, adding it is taking “all necessary steps” to strengthen its systems further.
The BSP underscored its commitment to safeguarding the financial system and protecting consumer welfare, vowing to keep the situation under active monitoring until the matter is fully resolved.
“We remain committed to safeguarding the security of the financial system, protecting consumer welfare, and maintaining public trust,” the central bank said.
CIMB announced in February that it targets adding one million new users to its platform this year, aiming to grow its customer base to 10 million.
The bank also plans to expand its loan clientele to 4.7 million in 2025, up from 4 million at the end of 2024.
CIMB wrapped up 2024 with P800 billion worth of transactions and P100 billion in loan disbursements. (TCSP)
